Refund Policy

We strive to provide a high-quality IPTV service and want every customer to have a positive experience. Please read our Refund Policy carefully before purchasing any subscription.

1. Refund Eligibility

You may be eligible for a refund if all of the following conditions are met:

• You request a refund within 7 days of your purchase.

• The IPTV service is not functioning due to a verified technical issue on our end.

• Our support team has been given a reasonable opportunity to troubleshoot the problem and is unable to resolve it.

• You have complied with our Terms & Conditions and have not violated our acceptable use policies.

2. Non-Refundable Situations

Refunds will not be granted for any of the following reasons:

• You changed your mind after purchasing the service.

• Your device is incompatible with our service.

• Poor, unstable, or slow internet connection affects streaming quality.

• You did not follow the provided setup or installation instructions.

• The issue is caused by third-party hardware, software, VPNs, ISPs, or network restrictions.

• Your subscription has been suspended or terminated due to a violation of our Terms & Conditions.

• The refund request is submitted more than 7 days after the purchase date.

3. How to Request a Refund

To request a refund, please contact our support team and include:

• Your order number

• The email address used for the purchase

• A detailed description of the issue

• Any screenshots or videos that may help us investigate the problem

Our support team will review your request and respond as quickly as possible.

4. Refund Processing

If your refund request is approved, the refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

5. Contact Us

If you have any questions about this Refund Policy or wish to request a refund, please contact our customer support through the contact information provided on our website.